TERMS & CONDITIONS

1. Booking Confirmation

A booking will be considered confirmed after the required deposit or agreed payment has been received.
Following confirmation, SRI LANKA TOUR RAVANA may issue:

• Booking confirmation
• Invoice
• Voucher
• Tour itinerary
• Other applicable travel documentation

Clients should carefully check all information, including:

• Traveller names
• Travel dates
• Flight details
• Pickup and drop-off locations
• Hotel details
• Activities
• Tour itinerary
• Passport details where required

Any incorrect information should be reported as soon as possible.

2. Deposits & Payments

A deposit may be required to confirm a tour or service.
Where applicable, a USD 100 deposit may be required unless a different amount is stated in your quotation or booking confirmation.
The remaining balance must be paid according to the payment conditions communicated for the booking.
Payment may be made through available methods including:

• Wise
• ObePay
• Bank transfer
• Other agreed payment methods

Clients are responsible for applicable bank charges, payment gateway fees, transfer fees, transaction charges, or currency conversion costs.

3. Prices

The confirmed price is based on the services included in the agreed quotation or itinerary.
Additional charges may apply where the client requests:

• Additional destinations
• Additional activities
• Additional tour days
• Route changes
• Vehicle upgrades
• Additional passengers
• Additional transport
• Other services not included in the original booking

Any additional cost will be communicated before confirmation wherever reasonably possible.

4. Flexible Route Changes During the Tour

SRI LANKA TOUR RAVANA provides flexible private tours.
Clients may request reasonable changes to the route during an ongoing tour.
Route changes are subject to:

• Available travel time
• Road conditions
• Safety considerations
• Existing hotel reservations
• Existing activity reservations
• Ticket or permit bookings
• Additional distance
• Driver working hours
• Additional operating costs

Where reasonably possible, we will adjust the route according to the client’s preferences.
Any additional costs resulting from a client-requested route change may be charged separately.

5. Hotels Booked by SRI LANKA TOUR RAVANA

Where hotel accommodation has been booked by SRI LANKA TOUR RAVANA as part of a confirmed tour package, the hotel cannot normally be changed after the tour has commenced.
This is because confirmed hotel reservations may be subject to fixed booking conditions, cancellation charges, or non-refundable terms.
A change may only be considered where it becomes necessary because of exceptional circumstances, such as:

• The confirmed accommodation being unavailable
• A serious problem with the accommodation
• Safety concerns
• Other circumstances beyond reasonable control

Where a change becomes necessary, we will make reasonable efforts to arrange a suitable alternative.

6. Hotels Booked Independently by the Client

If the client books their hotel independently, the client may choose to change their accommodation during the tour.
SRI LANKA TOUR RAVANA may assist the client in finding or arranging another hotel if requested.
However:

• The client remains responsible for cancelling the original hotel booking.
• Any cancellation charge or loss relating to the original hotel is the client’s responsibility.
• Any new hotel cost is the client’s responsibility.

Refunds for independently booked hotels must be handled with the relevant hotel or booking provider.

7. Adding Activities During the Tour

Clients may request to add additional activities while their tour is already in progress.
Additional activities may include:

• Safaris
• Boat tours
• Cultural experiences
• Adventure activities
• Entrance tickets
• Sightseeing experiences
• Other available attractions or activities

Additional activities remain subject to:

• Availability
• Opening times
• Weather conditions
• Ticket availability
• Supplier availability
• Travel time
• Existing itinerary arrangements

The client is responsible for the cost of additional activities, tickets, permits, or related services.

8. Driver & Tour Support

Our driver and support team will make reasonable efforts to assist clients during an active tour.
Reasonable assistance may also be available during evening or nighttime hours for urgent tour-related situations.
Examples may include:

• Transport difficulties
• Urgent route adjustments
• Accommodation-related issues
• Tour-related emergencies
• Urgent itinerary changes

This service does not guarantee that hotels, activity providers, attractions, medical providers, or other third-party services will be available at all times.
For serious medical, police, fire, or other public emergencies, clients should also contact the relevant Sri Lankan emergency services.

9. Cancellations & Refunds

All cancellations and refunds are governed by our separate Refund & Cancellation Policy.
This includes:

• 24-hour cancellation eligibility
• Transport cancellations
• Private tour cancellations
• Activity cancellations
• Hotel cancellation conditions
• No-Shows
• Third-party non-refundable items
• Transaction fee deductions
• Refund processing

Cancellation requests must be submitted to: info@srilankatourravana.com

10. Accommodation

Hotel accommodation may be included in selected tour packages.
Clients should carefully review the confirmed hotel details before making the booking.
Where a hotel has been booked by SRI LANKA TOUR RAVANA as part of a package, hotel refunds are subject to the individual hotel’s cancellation policy.
The hotel’s cancellation conditions apply only to the hotel accommodation portion of the package.

11. Early Check-In & Late Check-Out

Hotel check-in and check-out times are determined by the individual hotel.
Early check-in and late check-out are subject to availability and may involve additional charges.

12. Activities, Tickets & Permits

Activities and experiences may be provided by independent third-party suppliers.
Certain tickets, permits, or reservations may become non-refundable once booked or issued.
These may include:

• Train tickets
• Safari permits
• Wildlife park permits
• Entrance tickets
• Attraction tickets
• Special activity reservations
• Non-transferable bookings

13. Transport Services

SRI LANKA TOUR RAVANA may provide:

• One-Day Transport Services
• Airport Transfers
• Transport-Only Private Tours
• Multi-Day Private Tours
• Transport included within packages

Clients must provide accurate pickup information and be ready at the agreed pickup location and time.

14. Third-Party Services

Some services may be supplied by independent third parties, including:

• Hotels
• Activity providers
• Safari operators
• Railway providers
• National parks
• Attractions
• Boat operators
• Ticket providers

Their specific booking, cancellation, and operating conditions may apply to the relevant service.

15. Passports, Visas & Travel Documents

Clients are responsible for ensuring that they have valid:

• Passports
• Visas
• ETA approvals
• Flight tickets
• Travel documents
• Other required entry documentation

SRI LANKA TOUR RAVANA is not responsible for visa refusal, denied entry, expired passports, or missing documentation.

16. Flight Changes

Clients should monitor their flight schedules carefully.
If an airline changes a flight time, date, or route, the client should notify us as soon as possible if the change affects their tour.
SRI LANKA TOUR RAVANA is not responsible for airline schedule changes.

17. Health & Safety

Clients are responsible for selecting activities suitable for their own health, fitness, mobility, and physical ability.
SRI LANKA TOUR RAVANA does not provide medical advice.

18. Travel Insurance

We strongly recommend comprehensive travel insurance covering, where appropriate:

• Trip cancellation
• Medical emergencies
• Personal injury
• Emergency evacuation
• Lost belongings
• Flight disruption
• Other unforeseen travel events

19. Force Majeure

SRI LANKA TOUR RAVANA will not be responsible for delays, changes, losses, or failure to provide services caused by circumstances beyond our reasonable control.
These may include:

• Severe weather
• Natural disasters
• Floods
• Fires
• War
• Terrorism
• Civil unrest
• Strikes
• Government actions
• Political disturbances
• Road closures
• Public emergencies
• Other unforeseen events

Where reasonably possible, we will assist with alternative arrangements.

20. Client Conduct

Clients are expected to behave responsibly and respectfully.
We reserve the right to discontinue a service where behaviour creates a serious safety risk to:

• The client
• Other travellers
• Drivers
• Guides
• Suppliers
• Property
• The public

21. Acceptance of Terms

By confirming a booking or making a payment, the client accepts:

• These Terms & Conditions
• Our Refund & Cancellation Policy
• Applicable booking-specific conditions
• Relevant third-party supplier conditions

22. Contact Us