How do I report a local tour operator for poor service?

You can officially report a negligent or fraudulent tour operator straight to the Sri Lanka Tourism Development Authority (SLTDA) via its Tourist Police division. Try to keep your complaints well-documented, with written contracts and email trails, because these things are essential for any formal investigation.

The Tourist Police have separate branches across the main tourism hubs, and they can step in or mediate disputes, especially when it involves serious safety breaches or financial scams. Also, posting objective, factual reviews on big travel forums can act as a strong caution for future travellers, since many agencies are very protective about their online reputation.