Privacy Policy

If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at info@srilankatourravana.com.

This Privacy Policy governs the privacy policies and practices of our Website, located at www.srilankatourravana.com.

1. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Website (such as booking a Ramayana Trail tour), or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect can include the following:

• Personal Identity Information: Name, Nationality, Date of Birth, Gender.
• Contact Information: Email address, Phone number, WhatsApp number, Home address.
• Travel Documentation: Passport details, Visa (ETA) copies, Flight tickets (required for hotel bookings and government entry permits).
• Health & Dietary Information: Any medical conditions or dietary requirements (e.g., vegetarian meals for religious reasons) relevant to your tour.

2. How We Use Your Information

We use the information we collect or receive:

• To facilitate account creation and logon process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
• To process your bookings: We use your information to book hotels, arrange transport, and secure entry tickets to sites like Sigiriya, Munneswaram, and other Ramayana-related locations.
• To send administrative information to you: We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• To post testimonials: We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial.

3. Sharing Your Information

We only share information with the following third parties:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., Hotels in Sri Lanka, Transport Drivers, Tour Guides).
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk.

5. Contact Us

If you have questions or comments about this policy, you may email us at info@srilankatourravana.com or by post to: